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Platform: Refers to the GoGo Game top-up website and related service systems;
User: Refers to an individual who has completed Platform registration and uses the Platform's services;
Services: Refers to the relevant services provided by us to Users through the Platform, such as Indonesian Rupiah (IDR) top-up, game product purchase, and in-game currency agent top-up;
Platform Account: Refers to a personal account obtained by a User after registering on the Platform, which is used to store Indonesian Rupiah (IDR), query transaction records and use services;
Game Account: Refers to a personal account registered and used by a User in various games.
These Terms and Conditions apply to all Users who access, register and use the Platform's services. By registering and using the Platform's services, you are deemed to have read, understood and agreed to all the provisions of these Terms and Conditions, including the revised versions from time to time. If you do not agree to these Terms and Conditions, please do not use the Platform's services.
These Terms and Conditions are formulated pursuant to Indonesia's Electronic Information and Transactions Act, Personal Data Protection Act and other relevant laws and regulations, and have legal binding force.
Users must be at least 18 years of age (or comply with special provisions of Indonesian laws and regulations if any); Users under the age of 18 must register and use the Platform's services with the consent of their parents or guardians, who shall bear the corresponding responsibilities.
Users must provide true, accurate and complete information when registering, and update the relevant information in a timely manner. If the provided information is false, inaccurate or incomplete, we shall have the right to refuse the registration application or suspend or terminate the provision of Platform services.
After successful registration, the User will obtain a Platform account and password. The User shall properly keep the account and password and bear full responsibility for all actions under the account.
Any third party is strictly prohibited from stealing, fraudulently using another person's account or password to log in to the Platform. If the User finds any security risk to the account (such as theft, abnormal login), he/she shall immediately notify us through customer service channels and take security measures such as changing the password. We will assist the User in handling it within a reasonable scope, but shall not be liable for losses caused by the User's failure to properly keep the account.
We will never take the initiative to request Users to provide account passwords or one-time passwords (OTP) for any reason. Please keep alert to avoid being deceived.
Each mobile phone number can only register one Platform account. Once registered, the account shall not be transferred, leased, lent or donated to others. If this provision is violated, we shall have the right to suspend or cancel the account.
Users may top up Indonesian Rupiah (IDR) to their Platform accounts through the legal payment channels provided by the Platform, and the top-up amount will be directly credited to the User's Platform account balance.
After the top-up is completed, the balance in the Platform account can only be used to purchase game products on the Platform and pay for agent top-up service fees, and cannot be directly withdrawn.
Users shall ensure that the payment account and fund source used for top-up are legal and compliant. If the top-up fails or the funds are recovered due to problems with the payment account (such as freezing, loss report) or illegal fund sources, we shall not be liable and shall have the right to deduct the corresponding amount from the Platform account balance.
After the User purchases game products through the Platform account balance, we will apply for in-game currency top-up services from the corresponding game developer or operator according to the game account information provided by the User.
Users must ensure that the game account information provided is true, accurate and complete. If the top-up fails, the top-up is made to the wrong account or the game account is banned due to incorrect game account information, we shall not be liable and the paid fees will not be refunded.
After the transaction is completed, the in-game currency will arrive in accordance with the processing procedures of the game developer or operator. There may be a delay in the arrival time. Users can query the progress through the Platform's order records.
If the top-up fails due to reasons attributable to the game developer or operator (such as server maintenance, system failure, game shutdown), we will assist the User in communicating with the relevant parties, and refund the corresponding fees to the User's Platform account balance after confirming that the top-up cannot be completed.
When using the Platform's services, Users shall not engage in the following behaviors:
Violate Indonesian laws and regulations and relevant international conventions;
Steal or fraudulently use other people's accounts or payment information to engage in fraudulent activities, stolen brush and other illegal and irregular behaviors;
Disseminate hate speech, insulting content, pornographic and vulgar information or other content that violates public order and good customs;
Interfere with the normal operation of the Platform, attack, invade the Platform system or tamper with Platform data;
Use the Platform's services to engage in money laundering, gambling and other illegal activities;
Other behaviors that damage the legitimate rights and interests of us or third parties.
If the User violates the above provisions, we shall have the right to take measures such as suspending the account, freezing the account balance, canceling the account, and reserve the right to pursue its legal liability. If losses are caused to us, the User shall compensate.
Provide Users with Platform services in accordance with the provisions of these Terms and Conditions and continuously optimize service quality;
Ensure the normal operation of the Platform system and take reasonable measures to maintain Platform security and User data security;
Have the right to adjust or update the content and functions of the Platform's services and notify Users through Platform announcements or other means;
Have the right to take corresponding management measures when Users violate these Terms and Conditions or laws and regulations;
Respect Users' rights in respect of personal data and process Users' personal data in accordance with the provisions of the Privacy Policy.
Have the right to use the Platform's services on the premise of complying with these Terms and Conditions;
Shall comply with these Terms and Conditions and relevant laws and regulations, and properly keep the account and password;
Shall truthfully provide the relevant information required for the services and be responsible for the truthfulness, accuracy and completeness of the information;
Shall bear the relevant risks arising from the use of the Platform's services on their own, such as game account security risks, transaction delay risks, etc.;
Shall not require us to be liable for losses caused by force majeure, reasons attributable to game developers/operators or the User's own reasons.
We may suspend or terminate the provision of Platform services to Users in the following circumstances:
The User violates the provisions of these Terms and Conditions and fails to correct them within a reasonable time limit after being reminded;
The information provided by the User is false, inaccurate or incomplete and not supplemented and corrected in a timely manner;
The User's account is identified as stolen, fraudulently used or has security risks;
Pursuant to the requirements of laws and regulations, judicial authorities or regulatory authorities;
The inability to continue providing services due to force majeure, technical failures and other objective reasons;
The User takes the initiative to apply for account cancellation.
After the termination of services, we will stop providing all Platform services to the User, but will still protect the User's personal data in accordance with the provisions of the Privacy Policy and handle the remaining balance in the User's Platform account (if any) in accordance with the law.
To the extent permitted by laws and regulations, we shall not be liable for the following circumstances:
The inability to provide Platform services normally due to force majeure (such as natural disasters, wars, policy adjustments, etc.);
The failure to complete the agent top-up service or the User's losses caused by reasons attributable to the game developer or operator (such as server failure, system update, game shutdown, account ban, etc.);
Any losses caused by the User's own reasons (such as account password leakage, incorrect information provision, operational errors, etc.);
User data leakage or service abnormalities caused by illegal intrusion into the Platform system by third parties, provided that we have taken reasonable security protection measures;
Third-party links or information contained in the Platform's services, whose truthfulness and legality are the responsibility of the third party, and we do not assume guarantee liability.
Any dispute arising out of or in connection with these Terms and Conditions shall first be resolved through friendly negotiation between the parties; if negotiation fails, either party shall have the right to initiate legal proceedings to the relevant Indonesian judicial authorities, and the dispute resolution shall be governed by Indonesian law.
If any provision of these Terms and Conditions is deemed invalid or unenforceable, it shall not affect the validity of other provisions.
Revisions to these Terms and Conditions by us will be notified to Users through Platform announcements or other means, and the revised provisions shall take effect from the date of announcement.
These Terms and Conditions shall take effect from the date when the User registers a Platform account and uses the services.
Effective Date: February 9, 2026